Sen. Sherwin Gatchalian on May 2 urged the Toll Regulatory Board (TRB) to improve their services before any rate hike.
He said TRB must ensure that operators of the country’s major toll roads must show a more effective delivery of services.
The TRB has approved the second tranche of toll adjustments for the North Luzon Expressway (NLEX), resulting in higher toll rates for motorists starting June 4.
Amid the increase, he noted that motorists continue to complain of poor services at the toll road.
“I pass through NLEX regularly and I know the situation firsthand. People usually complain about the faulty cashless reader and horrible traffic, especially during weekends or holiday breaks when there is a surge of motorists traversing the toll road,” he said.
“Operators of these toll roads should first fix their defective cashless system and implement a program that would ease traffic congestion before any rate hike is adopted,” Gatchalian said. He noted that motorists continue to endure vehicular bottlenecks in certain parts of toll roads, particularly in areas approaching toll booths.
Also, the cashless payment system of major toll roads continues to be erratic, contributing to traffic build-up in certain areas.
“Any rate, adjustment in the country’s main toll roads should translate into higher service standards and better experience for motorists,” the senator emphasized.
